Because of my personal life-long patient journey and my recent experiences working in healthcare, I have the pleasure of working as a Patient/Family Engagement Specialist. This allows me the great honor to work with professionals, patients, families and organizations across my state and the country. This is where I store my memories and lessoned learned. Please feel free to share your PFE best practices, stories and comments!
Thursday, March 26, 2015
Wow. Yes! And...wow. We are getting there.
“We are broadening the definition of harm to include disrespectful care, which is every bit as important as an infection in the ICU.” -Peter Pronovost on improving the patient experience in the ICU.
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